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level 2 desktop support

Global Technology Solutions Ltd
Posted 21 hours ago, valid for 17 hours
Location

Cowdenbeath, Fife KY4 8EB

Salary

£115 - £35 per day

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • The job is for a Desktop Support Level 1/1.5 position located in Mossmorran, Scotland, starting on September 30th for a duration of 6 months.
  • The role offers a rate of £115 per day via umbrella, as it falls inside IR35 regulations.
  • Candidates are expected to have experience in providing technical support for end-user devices, particularly with Windows 10/11 environments and mobile devices like BlackBerry and iPhones.
  • A good understanding of IT principles, experience in troubleshooting hardware and software issues, and familiarity with ITIL processes are essential for this role.
  • While no specific years of experience are mentioned, relevant certifications such as CompTIA A+ and Microsoft certifications are desirable.

Job Title: Desktop support level 1/1.5

Location:,  Mossmorran - Scotland 

Start Date:30th September

Duration: 6 month contract 

Rate: £115 per day via umbrella as role is inside IR35

Key Responsibilities:

  • Provide technical support and troubleshooting for end-user devices, including hardware and software issues.
  • Manage and support Windows 10/11 environments and related software and applications.
  • Support and troubleshoot mobile devices, particularly BlackBerry and iPhones.
  • Build, configure, replace, and troubleshoot EUC (End User Computing) hardware components.
  • Perform data backup and recovery tasks.
  • Work within virtual, MDM (Mobile Device Management), and VPN environments.
  • Maintain accurate records of work performed and ensure clear, effective communication with end users.
  • Adhere to ITIL processes and work within an ITIL environment.

Skillset required

Good general understanding of IT principles such as Networks, Hardware and Domains

Working knowledge of leading software packages such as MS Office and Lotus Notes

Good working knowledge of Windows 10/11 and related software and applications

Good experience in End User device hardware and software troubleshooting

Knowledge of mobile devices, in particular Blackberry and iPhones

Experience with building, configuring, replacing and troubleshooting EUC hardware components

Good Experience in Data Backup Techniques

Familiarity with virtual , MDM and VPN environments

Familiarity with Microsoft SCCM would be advantageous

CompTIA A+, MCP/MCSE are desirable certifications

DELL Certification desirable

Knowledge of ITIL and experience of working within an ITIL environment would be beneficial

Exceptional customer facing skills

Able to communicate clearly and effectively with end users

Logical and analytical approach to work

Accurate record keeping

Able to work unsupervised

Good timekeeper

Intense focus on quality work

Productive and Efficient

Good probability that contract will be extended after 6 months due to volume of work.

If you have the suitable skillset, apply now! 

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.