Customer Service Advisor

Customer Service Advisor

Cradley Heath

Mon-Fri

40 hours

£11.94 per hour

We are currently recruiting a Customer Service Advisor to join our client, a rapidly evolving team. As a Customer Service Advisor, you will be faced with many duties such as providing excellent service, assisting customers with complaints and many more!

Main Responsibilities (Not limited to):

• Dealing with queries by other the telephone and via email from Customers.
• Keying customer orders onto the system, ensuring that they are processed accurately and in a timely way.
• Checking product availability and suggesting alternatives where appropriate.
• Dealing with customer enquiries - these could relate to product advice, order quotations, and order tracking.
• Ensuring customers are kept informed regarding order delays, and back orders are maintained.
• Taking ownership with customer issues/complaints and following them through to a satisfactory resolution for the Customer.
• Go the extra mile to give customers a memorable Customer Experience.
• To assist Area Business Development Managers with any customer related queries that may drive further business.

Person Specification:

• Previous experience within a role that requires order/data entry
• Experience within the Customer Service Sector.
• Excellent communication skills.
• Ability to work in a team.
• Computer competent.
• Familiar with CRM systems.
• Positive “can” do attitude