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Job Overview:
We are seeking a motivated and experienced Senior Sales Administrator to oversee and support a team of two Sales Administrators. The successful candidate will play a key role in managing day-to-day administrative duties, handling customer inquiries, processing orders, preparing and responding to quotes and using CRM and Sage software to maintain accurate records. In addition to administrative tasks, the Senior Sales Administrator will actively contribute to process improvements, forecasting and troubleshooting within the sales function, ensuring smooth operations and a high level of customer satisfaction.
Office based role working Monday - Friday, 8:30am - 4:30pm.
Salary - £30,000 per annum.
Key Responsibilities:
- Team Leadership: Oversee and guide the work of two Sales Administrators, providing training, support, and ensuring the team meets daily targets and deadlines.
- Sales Support: Assist with preparing quotes, responding to customer queries via email, telephone, and website inquiries. Ensure all communications are accurate, timely, and customer-focused.
- Order Processing: Handle the processing of sales orders from inception to completion, ensuring all order details are captured and fulfilled in a timely manner.
- CRM & Software Utilization: Manage and update customer data and sales information within the CRM system. Proficient use of Sage software to manage inventory, pricing, and financials.
- Customer Interaction: Build and maintain positive relationships with customers by addressing concerns, providing product information, and managing after-sales support.
- Improvements & Forecasting: Participate in the identification of process improvements and contribute to forecasting sales trends and targets. Suggest areas for efficiency gains.
- Troubleshooting: Provide problem-solving support for both the team and customers, troubleshooting any issues related to orders, product availability, or system errors.
Qualifications and Skills:
- Proven experience as a Senior Sales Administrator or in a similar role.
- Strong proficiency in CRM software and Sage.
- Excellent communication skills, both written and verbal, with the ability to engage with customers and internal teams effectively.
- Strong organizational skills and attention to detail, with the ability to multitask and prioritize competing demands.
- A proactive, solutions-oriented approach to problem-solving and troubleshooting.
- Ability to work well independently and as part of a small team of 3, ensuring collaborative success.
- A solid understanding of sales processes and customer service principles.
