Credit Controller

Annual Salary: £28,574 - £33,616
Location: Cramlington
Job Type: Full-time, Permanent
Hours: Monday to Thursday 9:00 AM - 5:00 PM, Friday 9:00 AM - 3:00 PM (35.5 hours per week)
Start Date: ASAP (Current employee leaving in April)

Reed is supporting a brilliant business in the Cramlington area, looking for a Credit Controller to join their team and play a crucial role in managing their financial interactions with customers. This position offers a competitive salary, excellent benefits, and a supportive work environment.

Day-to-day of the role:

Monitoring and Managing Customer Accounts: Regularly review customer accounts to identify overdue payments and proactively contact customers regarding outstanding invoices.
Collections Activities: Contact customers via phone, email, and letter to chase overdue payments, negotiate payment plans where necessary, and escalate problematic accounts to senior management.
Query Resolution: Investigate and resolve customer queries related to invoices, payments, and account balances, providing prompt and accurate information.
Credit Risk Assessment: Assist with the assessment of new and existing customer creditworthiness, setting credit limits, and recommending appropriate credit terms.
Reporting: Prepare regular reports on outstanding debts, collection activities, and key performance indicators (KPIs) related to credit control.
Maintaining Accurate Records: Ensure that all customer account information and payment records are accurate and up-to-date in the company's systems.
Collaboration: Work closely with other departments, such as sales and customer service, to ensure smooth communication and efficient resolution of customer issues.
Process Improvement: Identify opportunities to improve credit control processes and procedures.
Adherence to Company Policies: Follow all company policies and procedures related to credit control and financial management.

Required Skills & Qualifications:

Proven experience in credit control or a similar financial role.
Strong communication and negotiation skills.
Ability to work independently and as part of a team.
High level of accuracy and attention to detail.
Proficiency in financial software and Microsoft Office.

Benefits:

Competitive pension scheme with employer contributions of up to 9% (via salary sacrifice).
Employee Assistance Program (EAP).
Health and wellbeing initiatives.
Access to an employee benefits hub.
Enhanced maternity, paternity, and shared parental leave.
Company sick pay.
Life insurance.
Annual leave: 25 days plus 2 fixed days at Christmas (3 days for 2025 only) plus all bank holidays.

To apply for the Credit Controller position, please submit your CV today.