Customer Service Advisor

Central Employment are delighted to be working with a UK industry leading eCommerce Web-Print Specialist, as they look to recruit an additional Customer Service Advisor.  Responsibilities of the CSA: 

• Deal effectively with customers on a daily basis in a polite and professional manner
• Respond to emails efficiently, follow up with calls as required
• Ensure all problems or complaints are dealt with in a timely manner including arranging reprints or processing refunds/discount codes
• Tracking deliveries with courier service and recording relevant information
• Managing returned jobs via courier service
• Accurately log all calls throughout the day
• Deal with immediate contact channels on a daily basis i.e. calls, chat service, social media
• Respond to reviews on Trustpilot

Skills and Experience: 

• Demonstrate good telephone manner, understanding and empathy skills.
• 2 yrs multi-channel customer service experience – phone, live chat, social media and email 
• Ability to apply common sense understanding to carry out detailed written or oral instructions.
• Must have a high level of accuracy
• Able to demonstrate initiative and ability to prioritise
• Ability to work within a fast-paced environment
• Able to effectively multi-task