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- Reporting to the Customer Service team leader, the successful candidate will be responsible for all administrative processes to support an efficient After Sales Service to our customers, consumers and to our Sales team.
- Liaising with all customers, consumers and our Sales team via phone and email, providing an efficient and professional after-sales service.
- Providing exceptional service to each customer by focusing on meeting their needs through courteous attention to detail and timely follow-up on all requests and issues.
- Collaborating with the Customer Service team to ensure we are providing exceptional service to our customers and consumers.
- Actioning calls and emails for stock returns due to order errors or picking errors, liaising with customers, sales and the warehouse team as needed.
- Processing returned goods onto the SAP system.
- Actioning calls regarding faulty products and liaising with customers, consumers, and service centres.
- General office administration support for the wider team.
- A solid educational background is required.
- 1-2 years of similar customer service experience is essential, with experience in a similar customer service environment being beneficial.
- Excellent written and verbal communication skills are essential.
- Knowledge of the fishing tackle industry and products is desirable.
- A good working knowledge of Excel, Word and Outlook is essential with working knowledge of SAP being advantageous although training would be provided.
- Experience of carrying out repairs on fishing tackle equipment is desirable, although training will be given.
- The ability to communicate effectively with colleagues, our customers, and consumers is essential
