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The Company
Our client is a successful manufacturing company. Due to growth, they require a Customer Support Administrator. On offer is the chance to work for a market leader and an attractive salary.
The Role
- Support the business objectives for customer service with the flexibility and responsiveness to meet the variable demands.
- Provide customer care for external and internal customers alike, managing customer expectation in line with targets and values.
- Proportionally coordinate and support sales through the processing of customer orders, complaints and all associated administration.
- Be the first point of contact for customers; ensuring a professional attitude and approach at all times.
- Develop relationships with both customers and colleagues with a clear focus on trust and transparency.
- Coordinate with departments to ensure swift and timely customer response; organising workload to meet customer expectation and business time frames.
- Working to all business procedures, protocols, authority levels and to the company’s financial controls.
- Work closely with Team Leader to establish best practice and ensure that agreed ways of working are maintained.
The Person
- You will have previous sales administration experience ideally from engineering or manufacturing background.
- Sales order processing experience is preferred.
- You will have experience of working in a customer service or sales role managing customer accounts within a manufacturing environment.
- Previous experience using sales order processing and CRM systems.
- Strong planning, organisation skills and time management skills to multi-task and deal with a varied workload, ensuring the needs of the customer are always achieved and put first.
- Excellent attention to detail.
- Ability to work under pressure and deliver to deadlines with a high level of accuracy.
- IT literate, particularly Microsoft packages, including excel.
The Benefits
- You will be working for a well-established growing employer.
- An excellent salary.
- A company experiencing continued growth, expansion and investment.
- The company are fully compliant with the latest health and safety requirements for current safe working practices.
