Customer Support Specialist

Company Description

SGS provide the world’s most comprehensive range of integrated inspection, testing, certification, and advisory services, powered by the latest technology and digital tools. Our global network of experts supports our customers by helping them to meet increasingly complex regulations and standards.

At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for:

• Competitive pension scheme + Life Assurance
• Generous Annual Leave allowance (increasing with service) plus bank holidays.
• An additional day off for your birthday
• Discounted Gym Membership
• Retailer Discounts
• Access to electric vehicle leasing scheme (subject to eligibility criteria)
• Enhanced maternity/paternity and adoption pay.
• Length of Service Awards
• Christmas Vouchers
• Health & Wellbeing initiatives

Job Description

Job Title: Customer Support Specialist

Job Location: Cramlington

Key Accountabilities

• Providing technical support for customers and internal stakeholders with their registration and reporting systems, results queries, suite creation and amendments, appropriate limits for testing.
• Reporting subcontract results where required.
• Delivering onsite and online training to customers on data systems and providing ongoing support where problem arise.
• Answering and dealing with telephone queries from customers and other outside agents.
• Assisting the retail team with queries regarding their results / suites.
• Liaising with the commercial team regarding requirements of new and existing customers.

Qualifications

Essential

• Laboratory experience with food testing
• Good IT skills.

Desirable

• Food testing in a labortaory environment
• Experience of the food manufacturing industry
• Experience of dealing with customers.
• Comfortable talking to customers on the telephone / webchats / face to face.