Housing Scheme Assistant

Housing Scheme AssistantHawkhurstOlder People's HousingPermanent ContractPart Time£14,465 (Pro Rata)

One of the largest housing associations in Kent is recruiting for a Housing Scheme Assistant to support the Scheme Manager in the daily running of their older people's housing service in Hawkshurst.

THE ROLE

As a Housing Scheme Assistant, you will work closely with the Scheme Manager to provide high-quality housing management services to residents in the Extra Care Scheme at Bowles Lodge in Hawkhurst.

• Support the Scheme Manager in delivering all aspects of housing management.
• Develop and maintain a varied activities programme to promote tenant engagement.
• Provide a warm and supportive settling-in service for new tenants.
• Conduct regular health and safety and fire checks, ensuring compliance with policies.
• Collaborate with the resident involvement team to help tenants achieve their aspirations.
• Handle safeguarding concerns and maintain professional boundaries.
• Deliver an excellent customer service experience, tailored to individual needs.

The ideal candidate will have previous experience in a similar role and be passionate about working with older people.

• Confident using Microsoft Office and other ICT systems.
• Skilled in tailoring communication to suit individual needs.
• Proven ability to prioritize workloads and make confident decisions under pressure.
• Motivated, proactive, and solution-oriented.
• Committed to applying equality and diversity in all aspects of service delivery.

• Hours: 21 hours per week
  • Tuesday to Friday: 2pm - 6pm
  • Saturday: 8am - 1pm
• Salary: £14,465 (Pro Rata) per year, plus benefits.
• Contract: Permanent.
• Additional: Flexibility may be required for training or emergency cover.