Customer Service Team Leader

First Recruitment Services are delighted to be partnered with our client, an expert in their field. Our client is seeking a Customer Service Team Leader on a temporary to permanent basis to start immediately! The hourly pay for the role is between £15.38 - £16.83 per hour.

Customer Service Duties

• Manage the customer service team.
• Ability to answer queries related to the customer journey.
• Manage the customer service processes.
• Supporting the customer service team.
• Attend and participate in relevant meetings.
• Liaise with the finance team, ensuring payments are processed.
• Organise and run daily briefings between customer service team and the warehouse team.
• Run monthly reports and reviews.
• Answering incoming calls, and deal with any customer queries.
• Raising orders onto the system accurately.

Experience:

• Two years’ experience working within a Customer Services environment.
• Experience of ERP System, CRM and Microsoft 365.
• Experience managing a team.

You can also expect to receive excellent benefits once you begin temping with First Recruitment Services such as:

• 24/7 access to NHS approved GP telephone support and prescription services
• Access to the UK's largest employees discount platform
• Specialist medical assistance and support hotline
• Weekly pay
• Hundreds of gym discounts
• 24/7 access to mental health crisis support and counselling.

Due to the urgency of the role apply now for consideration.