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Cranleigh
International forwarding operations coordinator
Export & Customer Service Coordinator

Export & Customer Service Coordinator

Pertemps Crawley Perms 304

Posted 5 hours ago, valid for 7 days

Cranleigh, Surrey GU6 8FG

£25,000 - £30,000 per annum

Full Time

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Sonic Summary

A leading automotive manufacturer is seeking an Export and Customer Support Coordinator in Cranleigh due to significant growth.
The role involves serving as the main contact for UK and international customers, processing orders, coordinating deliveries, and managing inventory.
Candidates should have previous B2B customer service experience, strong IT skills, and preferably some international export shipping experience.
The position offers a competitive salary of up to £38,000 per annum, Monday to Friday, with additional benefits including free on-site parking and a company bonus scheme.
Applicants should possess strong organizational and communication skills and have the ability to work both independently and as part of a team.

Are you passionate about building strong customer relationships and looking for an opportunity to grow within a dynamic and reputable company?Our client is a leading manufacturer, renowned for supplying high-quality products globally within the automotive field. Due to significant growth, they are seeking a dedicated Export and Customer Support Coordinator to join their expanding team in Cranleigh. This is a fantastic opportunity to develop your career within a well-respected and successful business.Please note this is an office-based role & own transport is essential due to their location.Package:

Competitive salary up to £38,000pa DOE.
Monday to Friday, 9AM to 5PM
Free On-site parking
Company bonus scheme
Opportunity to develop your career within a successful and growing business.

Key Responsibilities:

Serve as the main point of contact for UK and international customers.
Raise and process customer orders, provide quotes for products, and follow up with clients to convert these into sales.
Coordinate the delivery process from dispatch to arrival, ensuring customers are kept informed about lead times.
Manage inventory levels and work with the logistics team to restock items where necessary.
Produce import and export shipping documentation for international customers.
Assist with all customer queries and complaints and ensure customer satisfaction is met. Liaise with warehousing and logistics partners to ensure prompt delivery.

The Person:

Previous customer service experience in a B2B setting.
Proficient IT skills, with strengths in Microsoft Excel and CRM systems.
International export shipping experience is highly desirable.
Strong organisational and communication skills.
Ability to work independently and as part of a team.

If you are a proactive and customer-focused professional with the desire to grow within a thriving company, apply now to hear more about this fantastic opportunity.

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