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Office and Compliance Manager
We are looking for an experienced professional with a background in a regulated financial services or insurance cover holder business, possessing a solid understanding of Compliance. The ideal candidate will be proactive, ready to take on diverse responsibilities, and contribute to shaping and executing the company’s business strategy as part of a focused senior management team.
Key Tasks and Responsibilities:
- Compliance Liaison: Work closely with external Compliance function to monitor compliance procedures, conduct monthly attestations, and support audit processes.
- Llyod’s Binder Administration: Maintain ongoing communication with the underwriter.
- IT Management: Oversee systems including BACS, LAN, and the company’s administration database with IT provider.
- Claims Administration: Serve as the liaison between policyholders, brokers, and underwriters.
- Human Resources: Manage training, appraisals, and various HR policies.
- Customer Communication: Oversee annual customer mailings, coordinate with printers, and secure regulatory approvals.
- General Office Management: Oversee day-to-day office operations and staff management.
Skills, Qualifications, and Experience:
- Proven experience in compliance, administration, and operations at a management level
- Desirable background within an FCA and/or highly regulated environments.
- Advanced skills in Excel (or similar software) and data analysis.
- Strong interpersonal and relationship management skills.
- Deep understanding of Conduct Risk and Treating Customers Fairly principles.
- At least 5 years of relevant experience.
Competencies:
- Excellent communication skills with the ability to manage relationships effectively.
- Approachable, collaborative, and positive attitude.
- Ability to remain calm under pressure.
- Strong organizational, planning, and self-management skills.
- Meticulous attention to detail.
- Flexible and adaptable approach to work.
- Self-motivated, conscientious, and able to manage time effectively.
Additional Information:
- The role is office based, in Cranleigh.
- Competitive salary of up to £55k pro rata (higher for candidates with strong FCA/Compliance background).
- Free company parking provided
- Good pension scheme and company benefits
- Working hours: 9am - 5pm
- 4 days per week – Mon – Thurs or Tues -Fri
If you are interested in a role where you can take initiative and make a direct impact within a regulated financial environment, we would love to hear from you!
