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Job Summary
To work closely with the Operations team assisting with the day to day activities of the department. The successful individual will help to update and maintain databases as well as communicate with Roam clients and customers. The position holder will also work to accelerate the delivery of jobs by proactively approaching the outstanding tasks.
Duties and responsibilities
- Supporting our customers with their charging experience over the phone as well as through emails.
- Update and maintain comprehensive databases with key information about company assets
- Maintaining communication with our suppliers to ensure smooth delivery of installations.
- Closing customer support emails/tickets to their satisfaction
- Streamline existing processes and implement new more efficient processes where possible
- Support Operations Managers and Logistics Team with planning and scheduling of operational activities
- Frequent communication with Sales team to ensure they are kept in the loop about all ongoing implementations
- Carry out general administrative ad hoc tasks
- Weekend on call periodically reviewing tickets to ensure no significant issues arising and escalating.
Skills/ Experience
- Experience in B2B Operations support
- Experience in similar customer service role
- Strong IT skill and proficiency with MS Office Applications; particularly Excel
- Excellent communication and interpersonal skills
- Pro-active, and reactive approach to all work
- Team player, positive attitude
Additional
- Monday to Friday - Office based
- Weekend and Bank Holiday On call
Diversity matters!
At Roam, we value diversity and encourage individuals to apply, even if their experience doesn't align perfectly with the requirements. You might be the perfect fit.
Why join us?
Join an ambitious EV scale-up with strong backing as we contribute to the EV revolution. Work in a flexible environment with numerous perks including a great office, enhanced leave allowance, learning and wellbeing benefits, and more.
