Technical Support Adviser

About People’s Partnership:

At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fueled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.

What you'll be doing:

Pensions experience essential

As a Technical Support Adviser you will provide technical support and guidance in relation to People’s Partnerships product and surrounding legislation.

• Act as a point of contact for the Customer Services teams (in the main) to create solutions to customer issues and enhance the process and journey (referring improvements to the relevant areas when required), reducing queries into the teams.
• To provide explanations to a variety of customer audiences using plain, simple language to ensure understanding.
• Communicate areas of regulatory, legislative and HMRC change.
• Identify technical training needs across Customer Services and operational areas providing training and coaching to Customer Service staff where required.

What we’re looking for:

• Previous experience in a Technical position or experience in a financial services environment
• Ability to understand, interpret and apply information from a wide range of sources
• Ability to provide complex information in an easy to understand format
• Pensions knowledge

What you can expect from us:

• Generous pension contributions with an employer contribution of up to 14%
• Real living wage
• 25 days starting annual leave allowance (rising with service) plus your birthday off
• Onsite Parking (in Crawley offices)
• Income protection, critical illness cover & death in service insurance
• Work from abroad policy for all levels
• Employee healthcare
• Parental and adoption leave
• Learning & development opportunities, paid for professional qualifications and study support
• Travel season ticket loans
• Subsidised restaurant in our Crawley office
• Volunteering days and charity payroll giving
• Onsite gym
• Ride-to-Work scheme
• Social clubs and events

Disability Statement

People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best "you".