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Role Description:
Working in a busy office environment you will be given the opportunities to learn new skills. Our client base is varied and Includes Financial Services, Large Corporate and Third Sector Clients and through leveraging technology and innovation, Life and Pensions must deliver an excellent service across our diverse client base.
Business Function:
Equiniti helps some of the UK's best-known brands and public sector organisations manage complex and regulated administration covering pensions, payroll and payments.
Our activities are often mission-critical to our clients but not core to their organisations. By taking care of these services, we free them to focus on what matters most. Our solutions are delivered at scale, supporting eight million pension scheme members and paying three million people over £21bn a year. Paymaster works with some of the largest pension schemes in the UK, including the National Health Service scheme with more than 2.6 million members and the Armed Forces Veterans, which we have continuously served since 1836.
We provide technology enabled pension administration and flexible benefits designed to provide an interactive experience through the life employees and scheme members. Our outsourced solutions help the life and pensions industry deliver high quality customer service and stay one-step ahead of evolving legislation and our expertise allows scheme trustees and sponsors to de-risk through data and calculation management.
Core duties and responsibilities:
The successful candidate will be responsible for the following:
- Provide administration service to customers within the agreed Service Level Agreements and ensure excellent accuracy levels are maintained
- Meeting customer requirements and deadlines
- Adhere to the departments policies and procedures
- Resolving customer enquiries (oral and written)
- Drafting of non-standard correspondence in response to customer enquiries
- Collating and analysing data and produces routine reports
- Contribute and act as subject matter experts carrying out projects and ad-hoc activities, as determined by your Team Leader
- Ensure all work is conducted within the Regulatory requirements of the FCA and in line with the Treating Customers Fairly Principles and approach as outlined by the client.
- Identifies and implements process improvements in order to improve throughput and customer service.
- Provide on the job coaching and training to department colleagues.
- Take responsibility for own development and work towards professional qualifications appropriate to the job, within the agreed timescale.
- Work on own initiative and know when to escalate where necessary
- Contribute to audits (internal and external) as requested.
Skills, Attributes and Behaviour:
The successful candidate will demonstrate the following experience skills and behaviours:
- Good communication skills
- Strong desire to deliver exceptional customer service
- Attention to detail and capable of following defined processes and procedures
- The ability to develop positive and productive working relationships
- Computer literate with a willingness to learn a variety of systems
- Strong numeracy and literacy skills
- Previous experience in a Life & Pensions environment
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks
