Business Manager

Responsible for leading, inspiring and engaging an exceptional high performing team within a geographical area, that facilitates and delivers flexible high quality services. Accountable for business growth, promotion of the Maximus UK brand and efficient delivery of the business plan exceeding contract compliance, quality, financial and performance requirements.

Salary range:

£31,800 to £37,200 

This role can be based at either Basingstoke, Redhill, Crawley or Guildford, with responsibility for all sites. 

• Coach, mentor and lead a high performance, empowered and innovative culture. Ensure everyone in the team is clear about the Maximus mission, vision, values and business plan. Recruit, engage, develop and retain the right people. Promote empowerment and team capability to fully achieve objectives.
• Build strong relationships with external organisations (referral partners, employers funders, public bodies, contractors etc) to foster and maintain new relationships and opportunities, win new business and generate revenue through networking, and collaborating with internal teams and external bodies to develop and implement new business.
• Ensure personal development is regularly reviewed and that learning and development needs are effectively addressed. Skilfully utilise observation, coaching and mentoring to optimise performance, quality, compliance, behaviours, professional standards and disability expertise.
• Ensure contract compliance is fully achieved and that Maximus UK`s brand is continuously promoted. Maximise the full commercial value of contracts whilst delivering in line with operating profit and loss targets
• Ensure the team builds strong relationships with external organisations and internal stakeholders to generate a flow of suitable candidates to meet or improve employment opportunities to meet/exceed performance objectives, optimising sustainable outcomes.
• Create and deliver against an annual business plan, carrying out regular budgeting, financial and performance forecasting and reporting. Manage Profit & - Loss to meet/exceed business requirements
• Carry out regular resource & succession planning to optimise resource capability, flexibility and capacity that fully meets changing customer and business requirements. Maximise the retention of talent and maintain professional standards of service
• Carry out ad hoc business projects and support for the Regional Operations Manager where required, to optimise business performance, continuously improve services and maximise employee engagement.

• Significant proven experience of effective leadership and management in a performance driven environment.
• Able to understand and manage profit and loss, cost control and budgeting
• Confident and competent in networking, building relationships, winning and securing business
• Track record in the delivery of high quality services
• Demonstrable experience in developing people, coaching, mentoring and facilitating the embedding of new learning so it has a positive impact on performance
• Strong leadership and interpersonal skills, specifically around listening, questioning, delegating and building relationships.
• Demonstrable negotiating skills that promote commitment and action.
• highly competent in building and maintaining customer relationships, and effective promotion of customer care
• Able to plan and organise people, and carry out effective resource and succession planning
• Self-starter, able to prioritise and problem solve with minimal support
• Work in a flexible and autonomous manner; being visionary, promoting improvements and sharing best practice that supports business efficiency
• Willing to travel independently throughout the UK with occasional overnight stays

Desirable

• Knowledge of the local labour market and existing relationships with key stakeholders - promote Maximus UK within the local market
• Strong commercial awareness with a track record of winning and delivering new business
• Excellent development, presentation and communication skills with the ability to adapt to a wide range of communication and learning styles.
• Strong leader able to deputise for ROM in business wide activity and projects
• Professionally qualified in Employment Related Services
• Member of the Institute of Employability professionals

Key Business Priorities

• Committed to transforming the lives of disabled people through employment
• Effective leadership of team to ensure that performance, compliance and quality objectives are fully achieved
• Recruit, develop, engage and retain the right resources- optimise staff retention
• Financially Astute - accountable for meeting/exceeding Profit and Loss against the annual plan
• Develop and win new business within geographical remit to generate sustainable revenue and funding sources to maximise profits
• Actively promote a coaching culture that delivers quality services that meet customer, contractual and business requirements.
• Facilitate long term planning of flexible service delivery that drives performance to optimise results

EEO Statement