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Have you worked in and love the buzz of a call centre environment?
Do you have excellent customer service skills?
This could be the role for you
Key Tasks/Accountabilities:
- To promote and sell company products to members
- In conjunction with business requirements to undergo training and comply with current and ongoing FCA regulatory requirements.
- Undertake, as required, additional learning activity to develop product knowledge across the full range of products to meet operational requirements.
- Provide a high-level customer advice and information service to our members and potential members, in accordance with the standards and strategic goals, processing and escalating calls as necessary to ensure first time resolution wherever possible.
- Support and assist colleagues through sharing of knowledge and experience in a "Buddy" environment to ensure a quality service to our members is maintained.
- Take ownership of own personal development, maintaining an up-to-date knowledge of products, services, systems, and procedures necessary to carry out the role.
- To assist other sections of the department and represent the business at outside events as required.
- To complete 15 hours of Continuous Professional Development (CPD) per year.
Essential Skills & Experience Required:
- Previous experience of customer service/care within a busy Call/Contact Centre environment.
- Good communication skills, both verbal and written.
- Knowledge of Google Suite
- Ability to demonstrate a confident, empathetic approach to customer service including investigation, negotiation and product promotion via a variety of channels.
- Ability to adapt to new systems/change/procedures as required.
The Package:
Salary £25,950
Hybrid after training
25 days annual leave
On-site parking
Pension scheme
