Looking for a new role? We are supporting a utilities company to recruit for a Customer Support Advisor. The company is going through a huge growth period so now is an exciting time to join!
Job Title:Customer Support Advisor
Salary:24,000
Hours:9-5pm Hybrid after training
Responsibilities:
- Supporting on all incoming customer queries via phone and email
- Managing the group inbox ensuring all correspondence are responded to within set SLA
- Administration on the CRM
- Adding new customers, updating existing customer details such as address, contact detail etc
- Ensuring all communications are logged
- Support with setting up users on the portal for access to online data
- Organising training sessions for new users
Skills:
- Ability to adapt easily, each customer will have different queries
- Professional, personable and approachable mannerism
- Highly organised, this is a busy fact paced environment
- Experience within a corporate administration setting
Please apply as directed!
Back to searchCustomer Support Advisor
Clearwater People Solutions
Posted 12 hours ago, valid for 15 days
Crawley, West Sussex RH10 6GA, England
£23,000 - £24,000 per annum
Full Time
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Sonic Summary
- A utilities company is seeking a Customer Support Advisor to join their team during a period of significant growth.
- The position offers a salary of £24,000 and requires experience in a corporate administration setting.
- Key responsibilities include managing customer queries via phone and email, administration on the CRM, and organizing training sessions for new users.
- Candidates should possess strong organizational skills and a professional demeanor, as the environment is fast-paced and busy.
- The role will be hybrid after training, with working hours from 9 am to 5 pm.
