Customer Service and Administration

Customer Service and Administration

We are looking for enthusiastic candidates to join our Furniture Administration and Service team.

What you will be doing;

• Delivering an efficient customer service experience to our customers, providing them with timely and accurate information over the phone and in writing.
• Problem solving and proactively seeking opportunities to prevent any future customer service failures.
• Logging incidents on our system
• Liaising with suppliers, regarding a quick and efficient way to resolve the customers complaint.

What we’re looking for;

• We are looking for solutions-focused, customer-orientated individuals with an abundance of enthusiasm towards making our customers feel well supported.
• You`ll be someone who can hold high-quality interactions with confidence and with a clear, articulate communication style, in writing and over the phone.
• You`ll have a great team-spirit, with a continued understanding of the positive impact your work has on your team and our customers` success.
• You`ll be proactive, enthusiastic about providing an excellent service to our customers.
• You`ll be skilled in remaining patient, calm and solution-focused during challenging interactions.

37.5 hours per week

Usual hours 9.00-5.00

Weekend working on a rota basis