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Morgan McKinley is looking for an experienced Customer Support with previous experience in a similar role to work for an excellent company in Crawley.
If you are Customer support professional focused on resolving queries and ensuring customer satisfaction. Experienced in managing renewals, addressing concerns with care, and providing seamless service. Committed to creating positive experiences and building strong customer relationships, this is the role for you!
Job Title - Customer Support Administrator
Length - Permanent
Salary - £23,000k - £24,000k Plus Benefits
Shift - Early Shift: 6am - 3pm, 11am - 8pm - 1 Saturday a month.
Monday to Friday.
Location - Crawley, Parking onsite.
DESCRIPTION.
Responsibilities will include but are not limited to.
- Provide professional support via calls, emails, and webchat, ensuring accurate updates to customer records.
- Identify customer needs to recommend suitable products and services, enhancing satisfaction.
- Conduct follow-up calls for renewals and welcome new customers.
- Resolve queries efficiently with accurate information and solutions.
- Resolve daily queries, process orders, and handle related correspondence.
- Manage live chat and inbound queries, forwarding them to relevant departments within agreed timeframes.
- Provide frontline telephone and email support.
PROFILE
To be considered for this role, you must:
- Have previous experience within a similar role at the same level.
- Ability to be flexible.
- Excellent communication and organisational skills
- Able to work with minimum supervision.
- Be confident with all MS Office packages
