Looking for a new role? We are supporting a utilities company to recruit for a Customer Support Advisor. The company is going through a huge growth period so now is an exciting time to join! Job Title: Customer Support Advisor Salary: £24,000Hours: 9-5pm Hybrid after training Responsibilities: - Supporting on all incoming customer queries via phone and email - Managing the group inbox ensuring all correspondence are responded to within set SLA - Administration on the CRM - Adding new customers, updating existing customer details such as address, contact detail etc- Ensuring all communications are logged - Support with setting up users on the portal for access to online data- Organising training sessions for new users Skills:- Ability to adapt easily, each customer will have different queries - Professional, personable and approachable mannerism - Highly organised, this is a busy fact paced environment - Experience within a corporate administration setting Please apply as directed!
Back to searchCustomer Support Advisor
Clearwater People Solutions Ltd
Posted 13 hours ago, valid for 15 days
Crawley, West Sussex RH10 7GY, England
Full Time
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Sonic Summary
- The company is seeking a Customer Support Advisor to join their team during a period of significant growth.
- The position offers a salary of £24,000 and requires experience in a corporate administration setting.
- The role involves handling customer queries via phone and email, managing a group inbox, and performing CRM administration.
- Candidates should possess strong organizational skills and the ability to adapt to various customer needs in a fast-paced environment.
- This is a hybrid role with standard working hours from 9 am to 5 pm after the training period.
