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My client in Crawley is a UK-based manufacturer of UV curing systems for printing, coating and industrial applications.
Client Details
My client in Crawley is a UK-based manufacturer of UV curing systems for printing, coating and industrial applications.
Description
- Customer support through telephone, email or any other technology available. Dealing with issues and problems with customers in a logical and calm manner.
- Advanced remote fault finding using our specialist Remote Monitoring tool.
- Electrical fault diagnosis, reading electrical related drawings, wiring diagrams, circuit diagrams, logical approach to fault diagnosis required.
- Mechanical fault diagnosis, reading 2D and 3D mechanical drawings understanding measurements and tolerances.
- Software - Understanding different types of HMI, being able to communicate with others to operate from afar.
- Spare parts administration, identifying parts required, producing quotations, and converting quotes into orders.
- Planning Service Technicians visits, organising and booking travel arrangements, hotels etc. Liaising with customers to agree time & dates for service visits.
- Briefing Service Technicians prior to scheduled work, liaising with them on site regarding faults, installations and service visits.
- Collection of commissioning information and release codes, updating the database accordingly.
- Visiting customer sites both in UK and overseas (sometimes at short notice) when required.
- Using your foreign language capability to speak to relevant customers (if applicable).
Profile
Essential Qualifications / Skills:
- Electrical or Electronic Engineering City & Guilds Level 1&2&3 or HNC/HND or NVQ (Level 2 or above)
- Previous experience of Electrical fault finding (on site or over the phone)
- Good customer service communication skills (both written and verbal)
- Meticulous, accurate and confident (with the ability to close out)
- Computer literate (Word, Excel - basic level as a minimum)
- Must speak clear fluent English (including technical vocabulary)
Beneficial Qualifications / Skills:
- Field service experience (travelling for work within the UK or worldwide)
- Other foreign language (any is desirable in order of preference: Portuguese, German, French, Italian)
- Knowledge of PCBs & PLCs (up-loading of programmes and interrogation of fault record for trouble shooting)
- Experience of an MRP / ERP system (Preferably Dynamics 365)
- Current manual driving licence
- Intermediate Excel capability
- Fluent Spanish speaker or other foreign language capability
Job Offer
- Pension upon joining the company (5%)
- Life assurance, after qualifying probationary period (6 months)
- Out of pocket expenses reimbursed.
- Private healthcare and increased pension contributions (8%) after further qualifying period (2-3 years)
- 33 days holiday, including UK Bank holidays.
- After long service holiday increases further.
