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Our client, a dynamic and forward-thinking organisation, is on the lookout for a dedicated and enthusiastic Sales Executive to join their team. This position offers the opportunity to engage with customers both over the phone and on the sales floor, ensuring exceptional service and support are provided seamlessly.
- Build strong relationships with customers by assisting them at the counter and through phone interactions.
- Efficiently process, pull, and distribute customer products to meet their needs promptly.
- Assess and identify customer requirements regarding merchandise, providing tailored product recommendations based on quality, type, and make.
- Suggest alternative products based on pricing, availability, or specific customer needs.
- Make follow-up calls to existing and potential customers to explore additional business opportunities.
- Communicate pricing, credit structures, and terms that align with standard protocols while enhancing customers' profitability.
- Address customer inquiries, complaints, and stock checks via telephone with professionalism and courtesy.
- Accurately manage data entry for sales orders, quotes, and inventory tracking, ensuring timely updates from vendors about shipment dates and expected deliveries.
- Maintain well-organised product displays on the sales floor, facilitating easy access for customers.
- Collaborate with outside sales representatives to stay informed about account activities and customer interests.
- Proactively suggest products that enhance customer satisfaction while aiming to improve transaction profitability.
- Employ cross-selling, up-selling, and promotional techniques to increase sales and average order size.
- Provide customers with information on product terminology, features, and benefits to boost sales and enhance satisfaction.
- Undertake various administrative tasks, including literature filing, call list creation, and invoicing, while performing product demonstrations upon request.
- Strong customer service skills, with a commitment to responding quickly to customer needs while managing challenging situations effectively.
- Excellent communication abilities, encompassing verbal and written skills, with a talent for active listening and negotiation.
- Proficient problem-solving skills, capable of identifying and addressing issues with timely and effective solutions.
- A professional demeanour, with the ability to remain calm under pressure and handle difficult customer interactions diplomatically.
- Attention to detail, ensuring accuracy and quality in tasks performed while increasing productivity in call volume and sales metrics.
- A collaborative team player with the ability to work with diverse individuals effectively.
- Technical expertise in company products, with familiarity in the Microsoft Office suite and a willingness to learn internal systems such as Prelude and Cisco.
- This is an office-based role with no travel required.
- The position entails regularly standing and occasionally walking to facilitate customer interactions.
By joining our client, you will become part of an engaging and supportive team dedicated to exceptional service. If you are passionate about sales and eager to contribute to a thriving organisation, we invite you to apply today!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
