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EVC is a rapidly growing EV Infrastructure business where our mission is to Make the EV Switch Simple. We are driven by our mission and operate by our core values, focusing on: People, Enabling Change, Simplicity, and Resilience. We are seeking a proactive Junior Client Success Executive who is passionate about customer success and building long-term relationships to join our team.
About You:
- A driven and customer-focused individual with a passion for client engagement and success.
- Confident and empathetic, with strong natural emotional intelligence and the ability to understand client needs.
- Self-motivated, detail-oriented, and eager to grow your career in client success.
- Comfortable working with data and technology, including CRM systems.
- A degree or equivalent qualification is desirable but not essential.
- You are self-aware and enjoy interacting with all types of clients to foster relationships and deliver excellent service.
What You Will Be Doing:
- Acting as the primary contact for a portfolio of clients, providing day-to-day support and ensuring client satisfaction.
- Supporting the development and execution of client onboarding processes to ensure a smooth start for new clients.
- Maintaining regular communication with clients through phone, video calls, and in-person meetings, focusing on building strong, long-term relationships.
- Collaborating with internal teams (Sales, Marketing, and Operations) to ensure client needs are addressed and feedback is acted upon.
- Assisting in the creation of client success reports and analyzing client feedback to identify opportunities for improvement.
- Attending industry events and representing EVC to strengthen client relationships and promote our brand.
- Maintaining accurate client records and interactions using CRM systems.
Diversity Matters!
We want to build a team that reflects the society we live in and the customers we serve. Research shows that some people are less likely to apply for jobs unless they meet every single criterion. At EVC, we encourage you to apply even if your experience does not align perfectly with the requirements. You might be the perfect fit!
Why Join Us?
We are an ambitious EV scale-up business with the financial backing to offer stable employment, where we are making a real difference in today’s world. Climate and sustainability matter more than ever, and EVC is helping to enable the EV revolution as the UK moves towards its Net Zero target.
A few work perks to mention:
- 25 days annual leave
- £500 learning allowance
- Free charging on our network for your EV car
We are proud to be a Living Wage Employer.
Want to help Make the EV Switch Simple? We’d love to hear from you!
