Multilingual Call Handler

MULTILINGUAL CALL HANDLER

Are you fluent in Spanish, French, German or Italian? If so, we want to hear from you!

Our client, an established corporate employer in the Crawley area, is hiring fluent or native speakers of the above languages to join their customer service team!

This is a fantastic opportunity, where you will be managing enquiries from holiday makers and liaising with local authorities.

Key duties of the Call Handler:

• Providing an excellent standard of customer service
• Responding to inbound enquiries, and resolving the complaint end to end
• Liaising with third parties in the holiday makers' destination-communicating fluently in the local language to rectify the customers complaint
• Translating / advising the customer of the steps taken and keeping them informed
• Resolving the complaint effectively and efficient, keeping the customer calm and providing reassurance

What's in it for you?

• Flexible working patterns to suit your schedule
• Full training provided
• Up to £27K pro rata
• The opportunity to work for an award-winning business

The ideal candidate will be:

• Fluent in Spanish, French, German or Italian (both written and spoken)
• Empathetic and confident in communicating with others
• Confident using computer systems and completing data entry tasks to a high standard

Please note you MUST be fluent in your chosen language to be considered for this role.

Refer a friend and you will receive a retail voucher of your choice up to the value of £500. Full details can be found on our website.

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy, which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.