Night Shift Manager

Working in a fast pace environment, you'll be managing a large team ensuring the daily operations are running smoothly as a Night Shift Manager

Client Details

Looking for an individual with previous retail management experience who thrives in a fast pace environment who enjoys working Night Shift based in Crawley

Description

- Lead and motivate site teams to ensure operational excellence across all areas, including security, customer satisfaction, team management, fleet compliance, maintenance, and site standards.

- Oversee the timely completion of operational tasks.

- Handle customer escalations, both in-person and over the phone, with confidence in CCTV review and customer interaction.

- Provide coaching and development opportunities to ensure staff compliance with policies, as well as support their growth.

- Develop and maintain operational policies and procedures, ensuring staff adherence and adequate training. Oversee performance management, including appraisals and disciplinary actions, providing support during challenging conversations.

- Ensure compliance with health and safety regulations and recommend improvements. Conduct site inspections, ensuring cleanliness and proper stock levels. Be hands-on and visible across the site, collaborating with all teams to improve operations.

- Maintain the ability to prioritize and work efficiently in a fast-paced environment, all while adhering to company policies, especially health and safety. Flexibility is key, as this role spans various areas of airport parking operations.

Profile

- Regularly surpasses goals, consistently producing high-quality results with a focus on detail and accuracy.
- Proactively identifies potential challenges, tackling them efficiently while finding solutions to enhance outcomes.
- Motivates, inspires, and coaches teams to reach peak performance, with a strong emphasis on continuous improvement.
- Builds effective collaborations, fostering strong relationships, resolving conflicts, and contributing innovative ideas.
- Anticipates team challenges and strategically plans to implement practical solutions.
- Delivers exceptional service, going beyond customer expectations to strengthen loyalty.
- Acts as a role model in customer interactions, championing service excellence.
- Always seeks opportunities to enhance processes, quality, and overall performance standards.

Job Offer

• Attractive pay which is reviewed annually
• Annual bonus scheme.
• Parking pass.
• Attractive pension scheme.
• Generous life assurance scheme.
• Educational support/sponsorship & development programmes.