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Sales Support

Reed
Posted 6 days ago, valid for 17 days
Location

Crawley, West Sussex RH10 7GY, England

Salary

£24,000 - £28,800 per annum

info
Contract type

Full Time

Retirement Plan

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Are you keen to join a vibrant and welcoming company in Crawley? We have an exciting opportunity for a customer service/administrative professional to support our sales team

Job purpose:

Providing first-rate office-based customer service and administration of all sales activities.

Benefits:

  • UK bank holidays, plus 20 additional days holiday, increasing to 23 days with length of service.
  • Profit Share Quarterly Bonuses
  • Private Health plan
  • Hybrid working model
  • Pension scheme.
  • Holiday exchange (buy or sell holiday).
  • Additional day off for your birthday.
  • Study support program to help with costs for related training/qualifications.

Day-to-day of the role:

  • Answer inbound customer service calls and emails
  • Provide support for inbound sales calls as needed.
  • Manage customer orders ensuring smooth progression to Warehouse for dispatch.
  • Raising credits, monitoring courier information, handling delivery disputes, and arranging same-day deliveries.
  • Chase couriers on delayed deliveries and work within allocated territories.
  • Cross-sell and up-sell when processing customer orders.

Required Skills & Qualifications:

  • Proven experience in a busy administration role, handling in-bound sales calls and processing orders.
  • Experience in a customer service position, taking ownership of enquiries and progressing them to resolution.
  • Positive, ‘can-do’ attitude with excellent customer service skills.
  • Confident and helpful with an eye for detail.
  • Super organised, great at maintaining records and communicating updates.

If you are interested in this role, please apply now! Or contact

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.