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Are you keen to join a vibrant and welcoming company in Crawley? We have an exciting opportunity for a customer service/administrative professional to support our sales team
Job purpose:
Providing first-rate office-based customer service and administration of all sales activities.
Benefits:
- UK bank holidays, plus 20 additional days holiday, increasing to 23 days with length of service.
- Profit Share Quarterly Bonuses
- Private Health plan
- Hybrid working model
- Pension scheme.
- Holiday exchange (buy or sell holiday).
- Additional day off for your birthday.
- Study support program to help with costs for related training/qualifications.
Day-to-day of the role:
- Answer inbound customer service calls and emails
- Provide support for inbound sales calls as needed.
- Manage customer orders ensuring smooth progression to Warehouse for dispatch.
- Raising credits, monitoring courier information, handling delivery disputes, and arranging same-day deliveries.
- Chase couriers on delayed deliveries and work within allocated territories.
- Cross-sell and up-sell when processing customer orders.
Required Skills & Qualifications:
- Proven experience in a busy administration role, handling in-bound sales calls and processing orders.
- Experience in a customer service position, taking ownership of enquiries and progressing them to resolution.
- Positive, ‘can-do’ attitude with excellent customer service skills.
- Confident and helpful with an eye for detail.
- Super organised, great at maintaining records and communicating updates.
If you are interested in this role, please apply now! Or contact
