Reception / Service Manager

Reception Manager - Aftersales Department
Location: Crawley
Salary: Between 35,000 and45,000 plus company car
Full Time and Permanent

About the Role:
Step into a dynamic and rewarding role as a Reception Manager within the Aftersales Department. This position offers a unique chance to lead and inspire a dedicated team, ensuring the seamless operation of parts and service processes. The role is pivotal in supporting the Aftersales Manager to achieve both volume and profit objectives, while maintaining the highest standards of customer satisfaction.

Key Benefits:

• Leadership and Development: Guide and mentor a team, fostering a culture of excellence and continuous improvement.

• Competitive Salary: Enjoy a competitive base salary ranging from 35,000 to 45,000, complemented by a company car.

• Professional Growth: Engage in a role that offers substantial scope for professional development within the motor industry.

• Impactful Work: Play a crucial part in enhancing customer experiences and driving business success.

Key Responsibilities:

• Maintain high performance standards within the parts and service teams through effective coaching and performance management.

• Recruit and select team members in alignment with organisational needs.

• Uphold customer service standards, ensuring adherence to customer satisfaction indicators.

• Ensure adequate resources are available to meet servicing requirements, regularly reviewing key operating controls.

• Oversee stock control and warehouse management, ensuring compliance with manufacturer and business operating requirements.

• Develop and implement targeted marketing campaigns to maximise commercial opportunities.

• Monitor customer needs and competitor activity, ensuring relevant and effective marketing efforts.

• Ensure all service processes meet brand standards and are consistently implemented.

• Foster inter-departmental communication to develop business and team ethos.

• Maintain a safe and healthy working environment, ensuring compliance with Health and Safety requirements.

Skills & Requirements:
Essential:

• Passion for delivering excellent customer satisfaction.

• Strong organisational and planning skills.

• High levels of energy and enthusiasm.

• Excellent numeracy and literacy skills.

• Comprehensive understanding of all departments and KPIs.

• Proficiency in IT.

• Smart appearance.

• Full UK driving licence.

Experience:

• Relevant motor industry experience is essential.

This role is perfect for a driven individual with a passion for the motor industry and a knack for leadership. If you possess the required skills and experience, this could be the next step in your career. Apply now to join a thriving team and make a significant impact in the Aftersales Department.