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2nd and 3rd Line Support

Clearline Recruitment Ltd
Posted 8 days ago, valid for 19 days
Location

Crawley, West Sussex RH10 7GY, England

Salary

£30,000 - £36,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Clearline Recruitment is offering a position for a 2nd and 3rd Line Support role in Crawley with a salary range of £30,000 to £35,000 per annum.
  • The ideal candidate should have a minimum of 5 GCSEs at Grade C or above, further education in engineering or IT, and experience in the IT Services sector.
  • Candidates should possess Microsoft associate qualifications and experience working in an IT service desk team, along with knowledge of technical support processes.
  • The role involves providing 2nd and 3rd line technical support, ensuring high-quality service delivery, and engaging in technical presales client interactions.
  • A full driving license is required, and the position is full-time, emphasizing a collaborative work environment that encourages personal and professional growth.

At Clearline Recruitment, we are excited to present an opportunity with a company known for its innovative approach and commitment to delivering exceptional IT services. This organisation values its employees and fosters a collaborative environment where personal and professional growth is encouraged.

With a strong focus on ethical practices, they recognise the importance of charitable efforts and sustainability and are proud to foster an excellent work environment. If you're seeking a great place to work that offers career progression in a supportive culture, this is the ideal opportunity for you!

The Ideal Candidate:

Essential:

  • Minimum of 5 GCSEs at Grade C or above (or equivalent)
  • Further education engineering/IT qualifications
  • Microsoft associate or other qualifications
  • Experience of working in a similar role
  • Experience in the IT Services sector
  • Experience of working in an IT service desk team
  • Knowledge of relevant industry
  • Knowledge of technical support process
  • Ability to use MS Word, Excel and Publisher
  • Full driving licence (Manual)

Desirable:

  • Degree Level
  • Cyber security qualification
  • Experience in Cyber Security
  • Knowledge of Managed Print Solutions
  • Experience using supplier portals and CRM systems

What The Role Looks Like:

  • Provide predominantly 2nd and 3rd line technical support to IT and Unified Communications clients.
  • Ensure high-quality service delivery and regular system updates.
  • Troubleshoot and support managed IT hardware and software solutions.
  • Provision and support Microsoft/Office 365 and core network infrastructure.
  • Engage in technical presales client interactions and vendor liaison.
  • Attend relevant technical training to keep knowledge updated.
  • Visit client sites as needed for pre-sales or support.
  • Undertake additional duties as directed by management.

If you're interested in this role, please apply or contact Jamie Watson at . We look forward to your inquiry!

Job Title: 2nd and 3rd Line SupportLocation: CrawleySalary: £30,000 - £35,000 per annumFull Time

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.