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IT Support Desk Engineer - Exciting Opportunity with a Leading IT Provider
?? Location: Crawley, West Sussex?? Salary: £28,000 - £35,000 ? Hours: Monday -Friday, 9:00 AM - 5:30 PM? Benefits: Career progression, ongoing training, and a supportive team environment
About the Company:
Our client is a well-established IT solutions provider delivering expert managed services to businesses across various industries. With a strong focus on customer satisfaction and technical excellence, they are looking for a skilled IT Support Desk Engineer to join their growing team.
The Role:
As an IT Support Desk Engineer, you’ll be the first point of contact for clients, providing exceptional remote and on-site IT support. You will troubleshoot and resolve technical issues, ensuring systems run smoothly while maintaining high customer service standards.
Key Responsibilities:
? Provide 1st and 2nd line support for client IT issues via phone, email, and remote tools? Log and track support tickets, ensuring timely resolution within SLAs? Troubleshoot hardware, software, and network issues efficiently? Assist with system installations, updates, and configurations? Proactively monitor IT systems, identifying potential problems before they escalate? Work closely with senior engineers to escalate complex issues when necessary? Maintain strong client relationships, ensuring excellent customer service
Skills & Experience Required:
?? Previous experience in an IT support/helpdesk role?? Strong knowledge of Windows OS, Microsoft 365, Active Directory, and basic networking?? Experience troubleshooting hardware, software, and connectivity issues?? Excellent communication and problem-solving skills?? Ability to work independently and as part of a team?? A proactive approach with a keen eye for detail
?? Bonus Skills (Desirable but Not Essential):?? Experience with Azure, VPNs, virtualisation (VMware/Hyper-V), and cloud services?? Relevant IT certifications (e.g., CompTIA, Microsoft, ITIL)
?? A full UK driving licence is preferred, as some client site visits may be required
Why Join?
�? Work with a friendly and supportive team in a growing IT company?? Career development opportunities with ongoing training�? Exposure to a variety of technologies and industries
*Interested? Please send your CV in as a Word format only
**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)
***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee
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