Position: Temporary Service Desk CoordinatorLocation: CrawleyHours: 08:30 - 17:30 (Monday to Friday)We're currently seeking a Service Desk Administrator to join our client on an ongoing basis. In this role, you'll play a crucial part in our service operations, handling email inquiries, taking inbound calls, and ensuring seamless coordination of engineering appointments.Responsibilities:- Monitor the email inbox for customer inquiries and respond promptly and professionally.- Handle inbound calls from customers, aiding and resolving issues effectively.- Log service requests and job details accurately into the system.- Coordinate with the engineering team to book and reschedule appointments as needed.- Provide exceptional customer service, ensuring that all inquiries are addressed in a timely manner.- Collaborate with team members to ensure smooth operations of the service desk.Requirements:- Previous experience in a customer service or administrative role preferred.- Strong communication skills, both written and verbal.- Excellent organizational skills and attention to detail.- Ability to multitask and prioritize tasks effectively.- Proficiency in using computer systems and software applications.
Back to searchService Desk Coordinator
Pertemps Crawley 447
Posted 4 days ago, valid for 7 days
Crawley, West Sussex RH10 7GY, England
Part Time
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Sonic Summary
- The position is for a Temporary Service Desk Coordinator located in Crawley, working from 08:30 to 17:30, Monday to Friday.
- The role involves managing email inquiries, taking inbound calls, and coordinating engineering appointments.
- Candidates should have previous experience in a customer service or administrative role, with strong communication and organizational skills.
- The job requires proficiency in computer systems and the ability to multitask effectively.
- The salary for this position is £25,000 per year.
