2nd Line IT Support Engineer

2nd Line IT Support EngineerLocation: Remote, with travel to Crawley & LondonSalary: £30,000 - £50,000 Job Type: Full-time, PermanentAbout the RoleLloyd Recruitment is seeking an experienced 2nd Line IT Support Engineer with MSP and Microsoft Azure expertise. This client-facing role requires strong technical and communication skills to provide high-quality IT support and solutions.Key Responsibilities

• Provide 2nd line support for escalated IT issues across client environments
• Troubleshoot desktop, server, and network problems efficiently
• Manage Azure environments, including VMs, Azure AD, and cloud solutions
• Support Microsoft 365, Intune, SharePoint, and Teams deployments
• Administer Windows Server, Active Directory, and Group Policy
• Resolve networking issues (VLANs, VPNs, DNS, DHCP)
• Collaborate with 1st & 3rd line teams for issue resolution
• Assist with IT projects, migrations, and deployments

Key Skills & Experience

• MSP experience is desirable but not essential
• Strong knowledge of Microsoft Azure (VMs, Azure AD, Backup & Security)
• Expertise in Windows Server, Active Directory, and Group Policy
• Experience with Microsoft 365, Exchange Online, and Endpoint Management (Intune)
• Good understanding of firewalls, VPNs, VLANs, and networking
• Hands-on experience with Hyper-V or VMware
• Familiarity with RMM and PSA tools (e.g., ConnectWise, Autotask, N-able)
• Strong troubleshooting and customer service skills
• Valid driver's license required for client site visits
• Certifications like Microsoft Azure Fundamentals, AZ-104, CompTIA Network+ are a plus

What We Offer

• Competitive salary based on experience
• Professional development and certification opportunities.
• Exposure to cutting-edge technologies and cloud solutions
• Hybrid/remote working with travel to Crawley and London
• Pension scheme and other benefits

If you're a proactive IT professional with strong Azure and MSP experience, we'd love to hear from you. Apply now to join a forward-thinking IT services team!

Refer a friend and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website.Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

Please note: Although this is a remote based role, you must be within a commutable distance to Crawley, West Sussex. You will also be required to have a full UK driver licence and own vehicle to be considered.