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Fulfilment/Dispatch Administrator
Three Bridges/Crawley
£26-27k
Our client is a leading distributor and online retailer of motorsport merchandise to the UK and for export to Europe and several other countries. This small, friendly organisation is seeking a hardworking and enthusiastic candidate to join the team and grow with the business.
This role is very important to the company’s success as it is key that the products are distributed to their global customer base efficiently and effectively, making sure to meet delivery deadlines and fulfil customer’s needs correctly and with care.
They are looking for a passionate and proactive Fulfilment/Dispatch Administrator, the role will initially be based in the Warehouse but there is definitive career progression into an Account/Customer Manager role.
Duties will include:
Warehouse - stock and order management:
- Receiving, checking, and stocking incoming deliveries into the correct locations.
- Logging inbound and outbound shipments.
- Prepare, pick and pack customer orders accurately and efficiently.
- Place picked and packed orders in the corresponding despatch locations per service (express shipping, standard or international deliveries)
- Focused on achieving pick and pack targets.
- Loading and unloading of lorries and other deliveries such as FedEx, DHLetc.
- Ensure all breakages / damaged products are reported to management.
- Always maintain a clean and tidy work area.
- Replenish pick bays when necessary and notifying management about any out-of-stock lines.
- Use of warehouse equipment in line with Health and Safety
- Experience in a warehouse fulfilment environment is advantageous.
- A team player with excellent communication skills
- Fast paced worker with outstanding attention to detail
- Working with our online sales platform and fulfilling orders for our internet customers
- Positive, vibrant, and ready to take on anything.
Additional Duties
Work with the head of the department to manage and maintain the B2C website, this task will be shared within the business.
This will include:
- Printing B2C orders and labels ready to be shipped the same day.
- Liaising with customers and offering outstanding customer service through multiple platforms (phone, email etc)
- Completing customer returns and ensure stock levels are correctly updated across our inventory management systems and our warehouse.
- Work on the back end of the website to manage product creation, update information, create promotions and ensure products are listed on time in line with launch dates and stock levels.
- Liaise with managers on website processes to speed up workflow, grow the customer base and ensure our customer service remains immaculate.
- Bring fresh ideas to the table.
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Key skills needed:
- Excellent time management
- Great written and verbal communication
- Strong MS Excel knowledge
- Ability to convey complex ideas simply and concisely.
- Work well under pressure.
- Organised with unparalleled attention to detail.
- Experience in a warehouse fulfilment environment is advantageous.
- Team player
- Fast paced worker with outstanding attention to detail
- Positive, vibrant, and ready to take on anything.
- Kind, helpful and considerate towards your coworkers
Working 9:00am to 5:30pm Monday to Friday
You may be required to work outside of the above times on the odd occasion.
6 Month probation period
26 days annual leave
