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About People’s Partnership:
At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fueled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.
What you'll be doing:
As the Head of Operational Planning, MI & Insights you will lead the planning, MI and insights team. The role has responsibility to produce all management information required by the operational areas, to manage and develop the business, through the design and development of strategically aligned management information.
- The production of all operational, COO, Trustee and Board reports for the area.
- Provide active ongoing insights around our data.
- Implement new ways of work and innovation in the production of MI and business forecasts.
- Develop a MI insights programme to support ongoing innovation in the operational areas.
- Engage with other key areas to ensure that the operational impact of activities is accurately assessed and understood and reflected in all plans.
What we’re looking for:
- MI and data insight production and visualisation skills.
- Have a thorough knowledge of Contact forecasting & MI reporting metrics including the use of Erlang.
- Experience of working in a similar operational planning role with headcount of circa 400.
- Demonstratable experience of working across multiple functions within an organisation, creating relationships and exhibiting great stakeholder management.
- Theimplementation and use of data integration and visualisation tools.
What you can expect from us:
- Generous pension contributions with an employer contribution of up to 14%
- Real living wage
- 25 days starting annual leave allowance (rising with service) plus your birthday off
- Onsite Parking (in Crawley offices)
- Income protection, critical illness cover & death in service insurance
- Work from abroad policy for all levels
- Employee healthcare
- Parental and adoption leave
- Learning & development opportunities, paid for professional qualifications and study support
- Travel season ticket loans
- Subsidised restaurant in our Crawley office
- Volunteering days and charity payroll giving
- Onsite gym
- Ride-to-Work scheme
- Social clubs and events
Disability Statement
People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best "you".
