Transport Support Assistant

Reports to: Transport /ShiftManager

Based at: Newrest

Job Purpose

TSAs work in a team and work well under pressure and in new environments on a daily basis. All staff will be required to work in all areas of the business, Transport airside & landside, dispatch, this is dependent on operational requirements and supervise the staff screening process.

Dispatch/Airside Key Accountabiltiies and Responsibilities

• Carry out primary security checks of the airline equipment in accordance with both CAA and DfT regulations.
• Carry out vehicle security searches in accordance with both CAA and DfT regulations.
• Effectively fill requisitions and load airline food and catering supplies inside delivery trucks.
• Ensure drivers are provided with all catering components for each flight on time.
• Assist in the catering and de-catering of all aircraft as instructed by block plans and allocator.
• Ensure aircraft are catered following correct galley plan for that aircraft.
• Ensure all catering and de-catering is completed on time and following current SLAs.
• Ensure all inbound catering and equipment is moved from the trucks into the wash and pick and pack.
• Utilise effective communications to minimise delays and resolve problems.
• Multitask and work under pressure.
• Lift and/or push approximately 50lbs.
• Pack carts/ Production trollies to the required standard and in accordance with passenger volumes.
• Ensure production and off Dock schedules are met.
• Support other departments and teams when and where required to maintain production/dispatch schedule.
• All products and equipment meet the required standard before leaving the unit.
• Stock is rotated to get maximum shelf life both in the Dispatch and in the unit.
• Support other departments and teams when and where required to maintain production/dispatch schedule.
• Adhere to Unit safety measures in place.
• Adhere to Inflight services security compliance.
• Adhere to clean as you go standard.
• Interact with colleagues and clients on site in a professional manner at all times.
• Comply with all unit Corporate, Social, Responsibility initiatives.
• Ensure you are aware and comply with QHSE policies and procedures.
• Ensure you understand Newrest Non-negotiables and adhere to these at all times.
• Report all accident/hazards/near misses, in your area in line with Newrest requirements.
• Ensure you understand, comply and abide by any new or amendments to policies, processes or working practices.
• Any other duties as requested by your manager.

Knowledge and Skills

• Essential UK Driving license, with no points.
• Minimum 1 years experience in catering (desirable).
• Proven experience of working with customers.
• The ability to work calmly under pressure.
• Excellent communication, team work and customer service skills.
• Good literacy skills, verbal written and spoken.
• Operational awareness, understand of HACCP, COSHH, DDA, Food Hygiene, Health and Safety and DFT requirements. (Role specific)

Work Related Circumstances

Must be flexible and able and willing to work extra hours and weekends, bank holidays and evenings when required to meet seasonal, event and visitor demands. Consider shift start and finish times and transport links to site, living within reasonable travelling distance to the site may be a consideration.

Physical/Health Requirements

Must be able to access all public areas of the property including stairwells, confined spaces, heights etc. Work may involve reasonable lifting of heavy/ bulky objects within the published health and safety guidelines on manual handling and or food safety requirements.

Essential Requirements

Must wear a uniform to specified standards including a visible name badge and appropriate PPE at all times. Complete all relevant paperwork within specified standards and timeframes. Ensure all specified training COSHH, HACCP, DFT and food safety standards are adhered to at all times. Complete any other duties as requested by management.