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My client, a well-established main contractor, is looking for an experienced Resident Liaison Officer to join them on a permanent basis in the Sussex area. As RLO, it will be your responsibility to develop positive relationships with residents in order to provide information and support during Kitchen & Bathroom replacement/refurbishment schemes, window replacement schemes, re-roofing schemes and retrofit works.
You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal.
The ideal candidate will possess the following skills:
- Excellent people skills
- Confident oral and written communication skills
- Communicate in a timely and effective manner with all those who have a stake in the work
- Effectively manage time in order to meet deadlines
- Previous experience within resident liaison
- Must have planned maintenance experience within the social housing sector
