Product Specialist

Product Specialist

Position Summary

Our scientific instruments client is seeking a Product Specialist. The candidate will be involved in creating technical product literature and developing product marketing campaigns.

While primarily technical, this rolecontributes directly to sales and business development disciplines and provides customer-facing opportunities.

RESPONSIBILITIES

• Understand and define collaborative and customer requirements for the product;

• Interface with, install and trial third-party software;

• Identify, test, and verify third-party accessories

• Liaise with the design team for support and testing of product variants and prototypes;

• Provide tech support to the globalteam in identifying relevant markets and specific applications for the product;

• Assist with product demonstrations internally and externally (Customer demos/Trade shows), UK and international;

• Prepare equipment, software, and tools for product demonstrations;

• Oversee the dispatch of equipment for external demonstrations;

• Support the global sales team with technical inquiries;

• Prepare specifications and support documentation creation (user manuals, brochures, etc. in conjunction with Design and Marketing Departments);

• Assist Quality Management with fault investigation;

• Identify issues preventing progress and escalate for resolution

• REQUIRED KNOWLEDGE, ESSENTIAL SKILLS, AND EXPERIENCE

  • Software Engineer / Applications Engineer / Pre-sales Engineer (or similar);
    o Capabilities acquired through experience, apprenticeship, degree, or similar.

  • Experience in the scientific instrumentation or related industry

  • Understanding broad concepts of computer rendering;

  • Basic understanding of software programming;

  • Experience (professional or academic) in any of the following: C#, Javascript, C++, or Python coding;

  • Experience (professional or academic) with issue tracking/planning tool(s) (e.g. JIRA, Trello or similar);

  • Hands-on approach to testing/configuring hardware and software;

  • Customer-facing experience in either technical support or technical sales role;

  • Ability to pre-empt problems through thorough planning;