Registered Care Manager

Registered Care Manager

Role Purpose

To provide high quality homecare services that support the rights of clients to live the lives they choose as far as they are able. The registered manager is directly accountable to the senior management team and to the regulatory body for domiciliary care, the Care Quality Commission. Flexible working as some evenings will be involved and occasional weekends.

PLEASE NOTE-This is a full-time position 40 hours per week

Key responsibilities

• Efficiently manage the day to day running of the branch.
• Allocate resources and monitor performance to deliver high quality homecare to customers.
• Manage all aspects of the staff team and provide sound leadership to ensure staff are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely.

Duties and specific responsibilities

Manage the day to day functionality of the branch

Be responsible for the safe delivery of the service in line with legislative requirements and company policy and procedures

Undertake training and development to keep up to date with the law, best practice and changes in company policy, CQC regulations and government legislation. Apply this knowledge to day to day management and delivery of care

Understand and monitor health and safety in the workplace and in the field

Maintain full and accurate records and reporting systems in accordance with legal requirements and to ensure the effective running of the business

Effectively manage and record complaints and incidents.

Carry out investigations relating to the quality of the service and use findings to make improvements

Be prepared to work flexibly to ensure the safe delivery of the service

Provide an excellent service to clients and customers

Promote the rights of each client and keep their wishes at the centre of their care and support

Make sure that prior to each client commencing, a client assessment and risk assessment with the client, and/or their chosen representatives, has been completed including what the customer needs and would like to achieve from their care and support

Make sure a written individually tailored care and support plan has been created and agreed, that respects the clients wishes and promotes their dignity and privacy. Agree appropriate risk control measures to reduce identified risks and ensure ABC documentation is effectively recorded

Provide the client, and where appropriate their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns

Apply excellent communication skills with clients, their families and representatives, staff and other health and social care professionals to deliver high quality homecare services

Keep all information about clients and their families secure and confidential

Lead, manage, support and mentor staff

Adhere to the code of conduct / confidentiality in the office and be respectful of peers, working cohesively

Work with the HR Manager to manage the effective recruitment, induction and training of the coordinator (s), supervisor (s), care workers and other support staff.

Identify ongoing training needs and ensure staff are up to date with current best practice

Ensure there are sufficient numbers of suitably qualified staff allocated appropriately to meet service needs at all times

Implement company policy and procedures in relation to managing absence, disciplinary, capability and grievance matters

Provide information, guidance and ongoing supervision to enable staff to effectively and safely carry out their roles.

Carry out annual appraisals and monitoring of staff performance

Ensure all emergency on-call issues are dealt with effectively, such as covering calls either directly or indirectly when care workers are sick or absent

Promote the business

Attend external meetings and represent the service in a positive manner

Participate in the growth and development of the business. Work with the senior management team to achieve sales targets and deliver within budget

Provide weekly, monthly, quarterly and annual reports to the Senior Management.

Complete regular monthly audits of client and carer files.

This list is not exhaustive and from time to time you may be required to undertake additional duties.

This job description will be updated from time to time at the discretion of management in response to changing business needs.