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- Develop a strong working knowledge of all products to be able to provide fast and expert technical support to customers.
- Work together with Telesales partner to develop the area to its full potential.
- Consistently exceed and correctly record and track Sales Budget and all other KPI's.
- Develop and maintain strong customer relationships with existing accounts to ensure each account is maximised to its potential, upselling at every opportunity.
- Respond to and self-generate leads to identify and win new accounts within territory.
- Liaise and provide support to relevant departments when necessary to ensure an exceptional customer experience.
- Assist to resolve customer complaints in an efficient and professional manner, escalating more complex or serious matters to senior management/Directors, as appropriate ensuring CSR is maintained.
- Complete all market intelligence documentation in a timely manner, submitting to relevant department as directed.
- Energetic, self-motivated, and driven individual who is at ease with liaising with customers.
- Proven sales/account management skills with Technical B2C sales in Groundcare sector or relevant sector being desirable.
- PC Literate – Microsoft Office Suite.
- Full clean driving licence.
- Continually looks for ways to improve customer satisfaction/ engagement whether through process or product.
- Articulate in verbal and written communication with the ability to adapt to different situations with ease, building long term internal and external relationships.
- Proactively seeks to find solutions and a factual and decisive decision maker.
- Ability and willingness to be flexible and adaptable to meet the needs of the business.
