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An opportunity has arisen for a field-based Retentions Account Manager covering the Stoke and Crewe areas. Excellent opportunity to work in an industry which is very solid and bouyant with career progression. This company has enjoyed sustained growth and success over several years and has exciting expansion plans.
As a Retentions Account Manager, you will liaise with customers face to face with a view to resolving any matters that may arise and find suitable solutions in a timely manner, negotiate contract terms to ensure continuity of business and provide a high-quality customer service by effectively communicating with the customer and internal colleagues to ensure the customers’ requirements are met.
- Planning own diary and making appointments to see customers with the aim to resolve complaints and maintain a continued trading relationship.
- Dealing with a variety of initial queries, remaining customer focused to find the most suitable conclusion.
- Having a calm, level-headed approach to problem solving with an ability to make decisions that reflect a well thought out process.
- Ability to work both individually and as part of a team.
- Be confident in your ability to make decisions and provide an appropriate resolution to customer enquiries
- Ability to manage a workload through a CRM system.
- Engage in contractual matters and negotiation of rates where applicable.
The successful candidate will have recent experience in a similar role and working in a fast-paced busy environment. With strong negotiation, problem solving and diplomacy skills the successful candidate will have excellent communication, inter-personal and IT Skills with an ability to organise and prioritise workloads to meet deadlines.
In return you can expect a salary of around £29,000 pa (neg) plus benefits, holidays 20 plus bh to start increasing yearly for 3 years and a company car working Monday to Friday days
