Department: Aftersales: Warranty/RepairsJob Title: Aftersales Support CoordinatorSalary: £27,000 - £35,000 depending on experienceReporting to: Product Support ManagerWorking Hours: 39 hours per week: Monday - Thursday 8.30am - 5.00pm, Friday 8.30am to 4.00pm. Flexi time options are available on discussion. You will be expected on occasion to work later in the evening or weekends as business needs require.Responsibilities Include:Your day-to-day responsibilities will revolve around the management of aftersales customer accounts and providing them updates. Communication and attention to detail are key within this role with communication to both internal and external customers alongside maintaining our custom-built intranet system. Management of key aftersales customer accounts, providing updates and reporting on a daily/weekly basis, to ensure a high standard of customer service is maintained at all timesTo ensure a high level of intranet system accuracy for Warranty and Repairs, including administration of new Warranty cases, Purchase Orders, Breakdown Reports, Cost ReportsTo monitor supplier and service vendor performance, regularly contacting suppliers for progress updates to ensure targets are metTo monitor and control Warranty and Repair costs in line with departmental budgetsTo keep up to date with relevant technical product information and industry regulationsPersonal AttributesExperience in an Aftersales/Service department - essentialExperienced working in a repair/workshop environment - desirable Experience within a planning role - desirableExcellent communication skills both written and verbal - essentialProcess-driven, methodical approach to tasksGood Business acumen, with the ability to produce and understand Finance and Management ReportingCompetence with IT programs such as Microsoft Excel, Word, PowerPointEmployee Benefits:· 39 hour week, flexible start and finish times with early finish on Fridays · 25 days holiday plus bank holidays· Holiday Purchase Scheme· Employee Assistance Programme· Contributory pension scheme· Referral Program · Subsidised onsite canteen with regular free offers· On-site parking with electric/plug-in charging points· Use of company vehicles where possible for work-related travel· Death in service benefit
Back to searchAftersales Support Coordinator
Shorterm Group
Posted 6 days ago, valid for 8 days
Crewe, Cheshire CW1 5LE
Full Time
Retirement Plan
Employee Assistance
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Sonic Summary
- The Aftersales Support Coordinator position is available within the Warranty/Repairs department, offering a salary range of £27,000 to £35,000 based on experience.
- The role requires experience in an Aftersales or Service department, with additional experience in a repair/workshop environment being desirable.
- Responsibilities include managing aftersales customer accounts, ensuring accurate reporting, and maintaining high standards of customer service.
- Candidates must possess excellent communication skills and a methodical, process-driven approach to tasks, alongside proficiency in Microsoft Office programs.
- Employee benefits include flexible working hours, 25 days of holiday, a contributory pension scheme, and access to an onsite canteen.
