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Customer service representative
Customer Service Assistant

Customer Service Assistant

Clockwork Recruitment Ltd

Posted 12 hours ago, valid for 21 days

Crewe, Cheshire CW1 5LE

Part Time

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Sonic Summary

We are seeking a temporary Customer Service Assistant to cover a period of sickness in Crewe.
The role involves handling administrative tasks, processing customer inquiries via email, and managing customer orders and returns.
Candidates must have at least 1 year of experience in a customer service environment and a good level of education, including GCSE passes in Mathematics and English.
Familiarity with Microsoft Office is required, and experience with SAP and OMS is desirable but not essential as training will be provided.
The salary for this position is competitive, and strong communication, problem-solving, and organizational skills are necessary.

We are looking for a temporary Customer Service Assistant to cover a period of sickness with our client in Crewe.

For this role you will be responsible for:-

Handle administrative tasks relating to customer service
Process customer enquiries via email providing accurate and timely information, maintaining, and updating customer information in the company database to ensure accuracy.
Liaise with internal departments to manage customer orders and returns efficiently

Experience and Skills required for this role:-

Good level of education including GCSE passes in Mathematics and English At least 1 year experience of working in a customer service environment and resolving customer queries and complaints. Ability to analyse complex complaints and customer feedback issues / evidence findings, with a good working knowledge of Microsoft Office (Outlook, Word, Excel). Experience of SAP and OMS are desirable, but not essential as training will be given.

Communication, problem solving, organisation, customer focus, collaboration, time management.

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