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Customer Service Assistant (Temporary)
£27,000 per annum (Pro-rata)
Duration: 12 weeks
Start Date: ASAP
Role Overview:
We are seeking a dedicated Customer Service Assistant to support our client's team with administrative tasks related to customer service. The successful candidate will be responsible for handling customer enquiries, managing orders and returns, and ensuring accurate data entry within the company database.
Key Responsibilities:
- Respond to customer enquiries via email, ensuring accurate, clear, and timely communication.
- Update and maintain customer records in the company database to ensure data integrity.
- Coordinate with internal departments to facilitate seamless processing of customer orders and returns.
- Resolve customer queries and complaints with professionalism, efficiency, and a solutions-focused approach.
- Provide general administrative support to enhance the efficiency of the customer service team.
Experience & Skills Required:
- GCSE passes in Mathematics and English
- Experience in a customer service environment, 1 + years
- Ability to analyse complex complaints and customer feedback issues.
- Proficiency in Microsoft Office (Outlook, Word, Excel).
- Experience with SAP is desirable but not essential
- Strong communication and problem-solving abilities.
- Excellent time management and organisational skills.
- Customer-focused mindset with the ability to collaborate effectively.
Why Join Our Client's Team?
- Opportunity to work in a dynamic and customer-focused environment.
- Gain experience in a well-established company.
- Competitive salary for a temporary position.
- Training provided for relevant systems (SAP, OMS).
If you have the required experience and skills, and you're available to start immediately, we'd love to hear from you!
