Helpline Advisor

Meridian Business Support

Posted 2 days ago, valid for 23 days

Crewe, Cheshire CW1 5LE

£20,000 - £24,000 per annum

Full Time

Retirement Plan

Life Insurance

Employee Assistance

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Sonic Summary

Meridian Business Support is looking for a full-time Healthcare Helpline Advisor in Crewe with a salary of £23,400 per annum.
The role involves providing empathetic support to patients and healthcare professionals while ensuring they receive necessary healthcare equipment and services.
Candidates should possess strong communication skills, active listening abilities, and a passion for helping others, with previous customer service experience being beneficial.
The position requires adaptability in a fast-paced environment and effective workload management, along with compliance with health and safety procedures.
While no specific years of experience are stated, the emphasis is on empathy and problem-solving skills rather than extensive prior experience.

Healthcare Helpline Advisor Location: CreweJob Type: Full-time, OnsiteSalary: £23.400 per AnnumAbout the Role:Meridian Business Support is seeking a Healthcare Helpline Advisor to join our client based in Crewe. You'll play a key role in helping patients and healthcare professionals by ensuring they receive vital healthcare equipment and services. Each interaction is an opportunity to make a positive difference in someone's day, supporting our mission to empower individuals to stay independent.What You'll Do:

Provide empathetic and professional support to patients, families, and clinical leads.
Manage workload effectively, including additional tasks and project work.
Ensure compliance with health and safety procedures.
Handle escalated queries and collaborate across teams to resolve issues.
Adapt to a variety of challenges in a fast-paced environment.

About You:If you're kind, communicative, and passionate about helping others, we’d love to hear from you. While previous customer service experience is helpful, your empathy, active listening, and problem-solving skills are what truly matter.

Active listening skills
Excellent communication skills (both written and verbal)
To be empathetic and understanding with a calm and confident manner
Able to use IT systems (including Microsoft Office software)
Ability to think quickly and problem solve
Self-motivated behaviour with excellent timekeeping, time management and organisational skills

What We Offer:

Starting annual leave of 23 days, increasing with service.
Life Insurance cover and Company Pension Scheme.
Fully funded health cash plan and 24/7 access to GP services.
Wellbeing support, including access to a wellbeing app and Employee Assistance Programme.
Discounts via our benefits platform and Blue Light Card access.
Cycle to work scheme and more!

Make a meaningful impact every day in a secure, stable, and rewarding role. Apply now to join a team that values and supports you!Please contact Nikki on or email Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy

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