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We are seeking an Inbound Collections Triage for our Customer Service department working within a large haulage provider. The role will work competently within the credit control function & will aim to support with escalating queries, handling invoices, & directing cases to the relevant team whilst speaking to large spender contacts.
Client Details
Our client is a large organisation, operating in the haulage & logistics industry. Known for their commitment to customer satisfaction, they have established a significant footprint in the market, earning a reputation for their quality products and services.
Description
Key responsibilities will consist of:
- Handle inbound calls and resolve customer queries promptly
- Ensure accurate documentation of all calls
- Identify and escalate priority issues
- Assist in maximizing cash collections
- Ensure that cash collected is accurately allocated against customer accounts
- Provide comprehensive support to the Credit Controller function
- General administration tasks including sending out copies of invoices & disputing claims
- Work closely with the collections team to resolve payment issues
- Provide customer feedback to the management team when necessary
- Adhere to all company policies and procedures
- Contribute to the overall success of the Customer Service department
- Support write-off recommendations in line with Client procedures
- Provide credit control support with handling inbound inquiries & customer escalations
- Negotiating & setting collection terms for the Credit team
Profile
A successful candidate should have:
- Excellent numeracy skills
- Basic understanding of principles of collection processes
- Technical premium and claims knowledge desirable, but not essential
- Ability to work on own initiative
- Ability to prioritise own workload to meet strict deadlines
- Organised and accurate, with good attention to detail
- Strong communication skills
- Prior experience in a customer service role or collections based function
- Strong communication skills, both written and verbal
- An ability to work well under pressure
- Excellent organisational skills and attention to detail
- Proficiency in using Microsoft Office Excel & order processing systems
Job Offer
- A competitive salary range between 25k-26k
- Performance awarded incentives with bonus
- Opportunity to work in a large retail organisation
- Hybrid working 2 days home 3 in office after probation
- Pleasant working environment in Nantwich
- Generous holiday leave
- Continuous professional development opportunities
