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- Assign critical jobs to field technicians using scheduling software, ensuring completion within SLAs.
- Communicate regularly with Regional Team Managers to manage technician availability.
- Perform quality checks to ensure scheduling software aligns with front-end systems.
- Monitor and action operational requests via a dedicated inbox.
- Support an inbound technician helpline, resolving queries promptly.
- Problem-solve and make decisions in a fast-paced environment.
- Adapt to changes in processes to improve business accuracy and efficiency.
- Ensure mandatory and KPI work is imported and distributed nationally in an efficient schedule.
- Maintain necessary documentation and ensure all activities are completed fully.
- Share and implement best practices to enhance team performance.
- Work with your line manager to set and track personal performance targets.
- Develop knowledge, skills, and techniques through self-learning and formal training.
- Support company priorities by completing other reasonable tasks as needed.
- Promote a safety culture and maintain effective housekeeping standards.
- Deliver high-quality service to increase customer satisfaction, including internal collaboration.
- Experience in planning or scheduling (preferred but not essential).
- A positive, enthusiastic, and proactive approach.
- Strong communication skills – both written and verbal.
- Proficiency in Microsoft Excel.
- Assertiveness and the ability to prioritize tasks effectively.
- Flexibility and resilience in a dynamic environment.
