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Operations Manager, Tailormade Tours - Sydney, Australia Are you an experienced Operations Manager in travel looking for your next challenge? We are recruiting for an Ops Manager to join a dynamic team to ensure exceptional service delivery. Based in Sydney, hybrid is considered for the right person paying $70,000 to $110,000 plus Super.
Operations Manager, Key Responsibilities
- Lead and manage the tour coordinators team to ensure timely performance and high-quality service delivery.
- Cultivate and maintain strong relationships with suppliers, negotiate contracts, and ensure top-notch service standards.
- Ensure customer satisfaction by anticipating needs, resolving issues proactively, and enhancing the overall travel experience.
- Oversee coach logistics and liaise with coach operators, drivers, and tour guides.
- Troubleshoot and solve any operational issues that arise during tours.
- Ensure compliance with legal regulations, including licensing and health & safety.
- Manage tour budgets effectively, identify cost-saving opportunities, and optimise operational processes.
- Work closely with the Managing Director to meet budgets and yearly goals.
Operations Manager Skills Required
- Previous experience in tour operations management or a related field.
- Strong leadership and communication skills to motivate and guide a diverse team.
- Extensive understanding of the Australian tourism market, preferably in inbound travel.
- Knowledge of key Australian accommodation providers, activity operators, and transport providers.
- Adaptability and the ability to remain calm under pressure.
- Enthusiastic and motivated with a strong work ethic and a desire to grow within the business.
- Experience with 'Tourplan' software is advantageous.
- German OR Spanish language skills are helpful but not essential.
What We Offer:
- Opportunities for professional development and advancement within a growing company.
- A supportive and inclusive work environment where your ideas and contributions are valued.
- Competitive salary up to $110k plus Super DOE
- Opportunity for domestic familiarisation travel.
- Applicants should have Australian Citizenship or Permanent Residency.
- Remuneration will be commensurate with the experience of the successful applicant.
If you have the releavent experience and would like to apply, please send your CV to
