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Your role will be to liaise directly with the customer to advise them on the correct parts to suit their business. They are looking for someone who is passionate about delivering a first class service to the customer, every time. You'll also help the Sales and Business Development Team with technical queries and update and create technical specifications and 3D CAD drawings. Other responsibilities of the role are:
- Maintain the software database of product specifications
- Guide customers through step by step solutions
- Document and track customer issues and resolutions using our ticket base system
- Collaborate with engineering and production teams to resolve complex issues
- PCB evaluations of customer circuit and boards
- Create and maintain technical documentation and knowledge base articles
- Conduct training sessions for customers and internal staff
- Stay updated with product knowledge and industry trends
- Ensure timely and effective resolution of customer inquiries
- Occasional visits to customers in UK and Europe may be require
- National Diploma or higher in an engineering-related field, preferably electronics
- Proven experience in technical support or a similar role
- Knowledge of electronics, especially frequency products
- Ability to learn new software independently
- Excellent organisational and time management skills
- Strong Excel skills to include X Look upsand formulas and other Microsoft packages
- Proficiency in troubleshooting hardware and software issues
- Familiarity with operating systems (Windows, macOS)
- Customer-oriented mindset with a focus on delivering high-quality support
Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy
