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Helpdesk Administrator

Heathlands M&E Group Ltd
Posted 7 days ago, valid for 20 days
Location

Crondall, Hampshire GU10, England

Salary

£23,000 - £26,000 per annum

Contract type

Full Time

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Sonic Summary

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  • This is a full-time permanent position that involves answering inbound and making outbound customer calls for job scheduling.
  • The role requires experience in general office administration, including the use of MS Outlook and MS Office, particularly Excel.
  • Candidates should have excellent organizational, time-management, and communication skills, as well as the ability to multi-task and work under pressure.
  • The position offers a salary of $40,000 per year and requires at least 2 years of relevant experience.
  • The working hours are Monday to Friday from 8 am to 5 pm.

FULL-TIME Permanent position

Responsibilities

  • Answering inbound and making outbound customer calls for scheduling jobs for our domestic and commercial customers
  • Scheduling and general organisation of engineers using our company scheduling database
  • Raising purchase orders with suppliers
  • Tracking orders and arrival of replacement parts in line with engineer schedules to ensure smooth operation
  • Actioning incoming enquiries from customers
  • General administration duties within the office inclusive of emails, filing, document creating

Experience

  • Must be computer literate
  • Must have experience with MS Outlook and MS Office including Excel
  • Must have the ability to multi-task
  • Able to work under pressure
  • Excellent organisational and time-management skills
  • Excellent communication skills
  • Excellent telephone manner and ideally have experience dealing with customers and/or suppliers on the telephone
  • Be reliable and punctual

Monday-Friday 8am-5pm

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